For Australian NDIS Providers
Hire an NDIS Virtual Assistant To Free Up Your Day
Still catching up after hours? Hire an NDIS virtual assistant to take care of the routine admin waiting in your inbox and on your to-do list.
NDIS Assist provides remote NDIS virtual assistant services in Australia, including referral follow-ups, participant record updates, appointment scheduling, CRM management, and invoicing. You choose what to delegate, and we work around your existing systems, priorities, and approvals.
05+
Years of Experience
200+
Happy Customers
24/7
Customer Support
About Us
Your Admin Is Our Everyday Work
NDIS Experience
A team familiar with participant records, referrals and provider admin.
Secure Support
Your information is handled with care, within agreed access permissions.
Your Systems
We work with the tools and processes you already use.
Clear Updates
Know what’s done, what’s pending and what needs your attention.
Trusted by clients who value care and clarity
Trusted by Australian NDIS Providers
We're proud to support NDIS providers across Australia with reliable, compliant virtual assistant services.
Our Services
NDIS Admin Support That Gets Things Done
What would you hand over first? Our NDIS admin support services help you manage the everyday tasks taking up your team’s time.
Inbox & Email Management
We sort emails, answer routine enquiries and flag messages that need your attention.
Participant Records
Keep participant details and documents up to date, with missing information flagged for follow-up.
CRM Management
We update referral stages, upload documents and maintain task lists, so your team can see what needs action.
Appointments & Scheduling
Appointments booked, reminders sent and calendar changes managed, helping your team spend less time going back and forth.
NDIS Communication Support
Keep participants, families and providers informed with approved updates, routine correspondence and follow-up on outstanding requests.
Support Coordination Admin
We organise documents, book meetings and track follow-ups, giving support coordinators more time for their participants.
Accounts Management
Managing invoicing, budgets, payments, and reconciliations to ensure accurate and timely financial processes.
Referral & Onboarding
We record referrals, send intake forms and follow up missing paperwork to help participants get started.
How It Works
From First Chat to Handing Over Your Admin
Here’s how we agree on your support and get your virtual assistant started.
Talk Through Your Admin
Tell us where you need a hand, from referral follow-ups to participant records, and which systems your team uses.
Agree on Your Support
We send you a proposal to review and agree on. Before work begins, we sign a non-disclosure agreement (NDA).
Meet Your Virtual Assistant
We assign your NDIS virtual assistant and organise the handover, covering your systems, priority tasks and how your team works.
Our Pricing
Affordable Virtual Assistant Packages
Starter
For everyday admin help with your inbox, calendar and data entry, keeping your tasks organised and on track.
$600 /Month
Including:
- 40 hours of virtual assistance
- Email & inbox management
- Calendar scheduling
- Basic data entry
- Task reporting
- Communication support
Total Support
For a larger admin workload, with a dedicated assistant handling client follow-ups, data management and project tasks.
$2400 /Month
Including:
- 160 hours of virtual assistance
- All Starter features
- Client communication & follow-ups
- Research & data management
- Project task coordination
- Priority support
- Dedicated virtual assistant
Advanced Support
For teams needing help with CRM updates, research and reporting alongside their inbox and calendar.
$1200 /Month
Including:
- 80 hours of virtual assistance
- Email & calendar management
- CRM updates
- Research & reporting
- Workflow support
- Regular progress updates
FAQs
Questions Before You Hire?
Quick answers about our support, packages and how we work.
What admin tasks can you handle?
We handle emails, scheduling, participant records, CRM updates, referrals and accounts admin. Your NDIS virtual assistant works on the tasks agreed in your proposal.
Do you help small providers?
Yes. We support small providers, support coordinators, plan managers and allied health practices. Our Starter package offers 40 hours of admin support per month.
How much does support cost?
Our monthly packages are $600 for 40 hours, $1,200 for 80 hours and $2,400 for 160 hours. Each has different inclusions, so choose based on the tasks and hours you need.
Can you use our existing systems?
Yes. We work with your existing CRM, email and scheduling systems. During setup, we walk through your processes and the access needed for your agreed tasks.
Do you sign an NDA?
Yes. We sign a non-disclosure agreement (NDA) before work begins. During the handover, we discuss the systems and information your assistant needs to access.
Can I increase my support hours?
Yes. You can upgrade your package when your team needs more admin support. Contact us to discuss the extra hours and tasks, and we’ll confirm the updated arrangement.
Still Have Questions About Working With Us?
Let’s talk about your admin tasks, systems and pricing, so you know what we can take off your team’s workload and how to get started.
Why Work With Us
Empowering Great Work
Professional, dependable administration that lets your team focus on what really Work with an assigned assistant, agree on the tasks upfront and choose the support hours your team needs.
Experienced Team
Skilled virtual assistants with real-world experience, ready to assist with NDIS
operations.
Flexible Support
Our services adapt to your schedule, workload, and unique business needs.
Time-Saving Solutions
We handle routine tasks so you can focus on what’s most significant: your clients.
Clear Communication
Transparent and timely updates to promote alignment among your team, clients,
and stakeholders.
Success Stories
Hear It From Our Clients
Trusted Clients
Working in the NDIS sector for many years has shown me just how much unseen admin work keeps everything moving. It’s a huge part of delivering a good service in this sector and it often goes unrecognised.
That’s why utilising NDIS Assist over the past year has been such a standout experience. Their team brings exceptional attention to detail, clear communication, and a genuine commitment to helping me and my team stay organised, compliant, and focused on meaningful outcomes.
If you’re looking for reliable, knowledgeable admin support in the NDIS space, I highly recommend checking them out.
Ifa Saboor
CEO | Soaring Together
Founder & Managing Director | Skye’s the Limit
Trusted Clients
I would like to extend my gratitude to team NDIS-Assist for helping me prepare for my audit which went really well. Special thanks to Shaheer Ali for going through every single document, policy and procedure and ensuring they are top notch for the audit. The auditor was happy with everything. Thank you again so much.
I am also very much looking forward to review the branding and website content. I can’t wait for the end results! You guys rock!!
Marie-Jeanne Tuyisenge
Principal Behaviour Support Practitioner
Founder & Consultant | Immaculate Therapy
Trusted Clients
Huge thanks to Sulaiman for his incredible support as we go live on Astalty this Friday.
While transitioning from STL, there have been many changes for the team, but Sulaiman has been there every step of the way. From attending meetings and training sessions to consistently asking the right questions, his support has made a real difference.
We truly appreciate everything you’ve done to help make this process smooth, especially while balancing your regular responsibilities. It hasn’t gone unnoticed!
Ebony Swan
Ops Manager | Soaring Together